FAQ of Student Housing The Hague

FAQ

Find here the frequently asked questions. Cannot find your question here? Just send us a message and we'll be glad to answer them for you.

Kindly note we do our best to keep all information updated and right. Unfortunately, this work is done by human beings and therefore there is a possibility that wrong or not complete information is mentioned on the FAQ. For those reasons we keep price errors and misinformation reserved.

  • GENERAL QUESTIONS

  • What is the address of Student Housing The Hague?

    Our office is located at Wegastraat 44, 2516 AP The Hague. Directions

  • What time are the check-in and (pre) check-out?

    Check-in: Between 02:00 PM - 04:30 PM on office days, 02:00 PM - 04:00 PM on Saturday, Sunday or Holidays.

    Pre-check-out: Between 09:30 AM - 4:30 PM on office days, between 2 and 4 weeks before the end of your stay. 

    Check-out: Between 09:30 AM - 12:30 PM on office days, 10:00 AM - 12:30 PM on Saturday, Sunday or Holidays.

    Kindly take into account the following:

    Check-ins and check-outs are always held on the starting or ending day of your contract, even if it is a Saturday, Sunday or Holiday. 

    Check-ins and check-outs are held only on office days if you wish to keep the check-in at a later moment than the original start date or check-out earlier than the original end date. Kindly note another check-in or check out

    It may be possible to hold check-in/outs in a different time frame than the ones mentioned above, but it will be subject to an additional fee of €60,00 excl. VAT. The date and time are in consultation with Student Housing The Hague. Taken into account where the check-in takes place and who is present. It goes without saying that in the case of co-living, we cannot check-in/check-out too late as we have to take the privacy and living pleasure of other housemates into consideration. 

  • Can I stay even though I am not a student?

    Only students can book accommodation through Student Housing The Hague. Proof of your tie to an educational establishment is required prior to booking your accommodation.

  • Are pets allowed?

    No, we do not allow any pets.

  • Is there somewhere I can store my bike?

    It is only allowed to store a bike in a designated area such as a garden, barn or storage. This designated area should be reachable without bringing your bike into the accommodation itself.

     

     

  • Can I stay if I am under 18 years old?

    If you’re between 16 and 18 years old, you can stay at any of our Dutch properties. All you have to do is hand in a note at check-in with a signature from a parent, stating that they agree to let you stay unsupervised. Unfortunately, if you have not reached the age of 16 yet, staying at our accommodations is not possible.

  • ACCOMMODATIONS

  • Can I bring my own furniture in the accommodation?

    Yes, you can. Just be aware that some furniture may be attached to floors and walls, so it cannot be moved. Also, note that you’re not allowed to make holes in the wall. Your own furniture needs to be removed when checking out.

    Appliances (such as your own washing machines, dryers, heaters or fridges) are not allowed!

  • Is there bed linen and towels in my accommodation?

    Bed linen and towels are not included. Easily order bed linen here or bring them yourself.

  • Do you have accommodations with twin or triple rooms?

    No, we do not have any twin or triple rooms.

  • Is cleaning included?

    Cleaning is not included. If you need cleaning services, you can find one yourself or book one with us. 

  • Can two people stay in one room?

    In general, it is not possible for two people to stay in one room unless otherwise mentioned in the advertisement.

  • BOOKING AND AVAILABILITY

  • Can you reserve a room for me?

    We work on a first-come, first-served basis which means that the first person who signs the rental agreement and meets the financial obligations gets the room. We do not reserve or hold any accommodations on request.

  • Are (online) viewings possible?

    Unfortunately, we can't schedule individual video viewings. You can attend the group viewing or watch the video viewing of the accommodation once available on the website.

    Group viewings are held as soon as the accommodations are vacant and available. However, due to the high demand for accommodations, many accommodations are booked before the availability date and therefore are real-life viewings not always possible. 

  • Is registration at the municipality possible?

    Registration is mandatory for all stays longer than four months. Dutch law does not require registration for any stays shorter than four months (short-term). 

    We do not offer registration on short-term rooms because of several reasons, but the main reason is that of the administrative hassle like taxes, and the de-registration process. Therefore, short-stay rooms are often more favourable priced, and they include tourist taxes. 

  • How long can I stay?

    The minimum stay required for short-stay accommodations is one month and a maximum of four months. Long-stay accommodations are all stays between five and twelve months. It is not possible to renew any tenancy agreements because we want to promote the flow of the housing market.

  • There was an accommodation before on the website, but now I cannot find it, is it still available?

    All available room types for the dates you’ve selected are on our website. If you can’t find the room type you were looking for on our website, that means that it’s currently not available.

  • Is it possible to stay for a few weeks only?

    We provide accommodation for a period of at least a month. This means a stay for a few weeks (or less than one month) is not possible. It is, however, possible to book an accommodation for one month and check-in later or check-out earlier than the beginning or end date of your booking.

  • Payments and finances

  • Can I pay in cash?

    No, we are a cash-free organization.

  • What payment methods are accepted?

    We accept;

    • Bank transfers (SEPA)
    • Credit cards (Visa, MasterCard, JCB, UnionPay, Discover and American Express).
    • Debit cards
    • iDEAL
    • Bancontact

     

    We do NOT accept PayPal

  • What are the extra fees for dependent living accommodations (rooms)?

    All stays shorter than twelve months are subject to additional fees. When terminating a tenancy agreement before the agreed end-date, extra costs are calculated pro-rata.

    The following rates and price plans apply to Dependent Living Accommodations (DLA)

    Short-stays are all stays between one and four months. The following rates apply to these periods:

    • a stay of 4 months: + €50,00 p/m
    • a stay of 3 months: + €60,00 p/m
    • a stay of 2 months: + €80,00 p/m
    • a stay of 1 month: + €120,00

    Long-stays are all stays between five and twelve months. The following rates apply to these periods:

    • a stay of 12 months: the standard rate as mentioned in the advertisement.
    • a stay of 11 months: + €12,00 p/m
    • a stay of 10 months: + €16,00 p/m
    • a stay of 9 months: + €20,00 p/m
    • a stay of 8 months: + €25,00 p/m
    • a stay of 7 months: + €30,00 p/m
    • a stay of 6 months: + €35,00 p/m
    • a stay of 5 months: + €45,00 p/m

  • What is included in the rate?

    The prices mentioned on our listings are all-inclusive based on a stay of one year. The price consists of the flat rate, furniture and appliances, internet, utilities and taxes.

  • Is a deposit/caution applicable?

    The deposit is a standard security fee that needs to be paid directly when making your reservation. This is to ensure that the monthly fees will be paid and other responsibilities of the agreement are performed (e.g., paying for damage caused by the tenant). The deposit equals to twice the month's rent for independent accommodations, and 750,-- EUR for independent accommodations (rooms). This will be refunded after check-out if everything is in order with the room, payments, and contractual obligations.

  • Companies and partnerships

  • Can we have a special rate a company, university, or foundation?

    Looking to book often at one of our awesome SHTH properties? GREAT! Send us a written request and we will put you in contact with our Sales team to see if there’s something mutually beneficial that can be arranged.

  • How can I set up a partnership with Student Housing The Hague?

    If you think you have an interesting project for us (e.g. you are a real estate company or private investor), please contact us!